Customer service update - 10 May

Our customer service team will be unavailable from 11.45am today.

  • For emergencies that pose a risk to your home call us at 01202 319 119.
  • If you need to check your account, make a payment, or request a repair, visit MyHome
  • For everything else, you can email us on customers@stonewater.org and we’ll pick it up when we re-open.

We apologise for the inconvenience.

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The Customer hubb (help us be better) is the easiest way for customers to get involved to shape and improve the services we provide.

The hubb provides you a central area to leave feedback about our services, read others feedback and discuss ideas about how we can improve for the future. You can also use the hubb to find other people with similar interests to you, find out what’s happening where you live, find training, jobs and apprenticeships – all in one place!

What can I do in the hubb?

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Joining the Customer hubb is really easy. Register now.

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