Storm Bert

Following the major disruption caused by Storm Bert at the weekend, we are experiencing a high level of calls and anticipate repairs may take longer than normal.

While we prioritise calls, please log any non-urgent repairs via MyHome.

Broken fences: Please remember that fencing is our customers’ responsibility unless it is boundary fence to a public highway.

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Our goal is to provide a dynamic, inspiring service that will encourage young people to thrive on their journey to independence.

We have four Foyers for homeless young people aged 16-25 in the following locations:

  • Dorchester
  • Exeter
  • Poole
  • Swindon

Our Foyers are places where young people can access workshops, specialist support, training, and education and employment opportunities. The support from our staff enables young people to gain confidence, resilience, and self-determination.

We also work with external agencies to provide young people’s housing and support in Dorchester, Exeter, Poole and Swindon. These are short-term projects to help young people to enter training and employment, gain the skills for greater independence, and ultimately move on to permanent accommodation.

In Exeter and Poole, we are able to support young families and have designated rooms suitable for young people and their children.

How to access our services

The majority of applications come via the local councils, Youth Enquiry service or referring professionals.

Click each box below to read more.

Abingdon Foyer, Oxford

Our accommodation

We have five high-quality, self-contained flats located in the heart of Abingdon for young parents.

We have a dedicated Young Parents’ High Impact Coach to support our customers with their children and with parenting and tenancy sustainability. We have a shared space to hold group activities and a small courtyard style garden opening soon that will include soft play items.

A further six high quality, self-contained flats are available in various areas of Oxfordshire to accommodate those deemed suitable to live alone. Support is available from a visiting High Impact Coach on a weekly basis and will focus on all aspects of tenancy sustainment and supporting issues such as getting into training, employment or education and applying for benefits.


How to access the service

Applications for must be made to Oxford County Council’s Brokerage team.

Exeter Foyer, Exeter

Our accommodation

Exeter Foyer is set in the heart of Exeter, offering an integrated solution to housing, personal development, and training needs for young people.

It is a purpose-built supported housing scheme with a mixture of two- and three-bedroom cluster flats and single occupancy flats for young parents. There is also a communal lounge, laundry, and courtyard area.

The service offers a person-centred approach, and residents get tailored support plans that focus on their own strengths and interests.

Exeter Foyer also offers:

  • An allocated coach to work with residents as they navigate the journey to independent living
  • Access to internal and external training opportunities and workshops
  • Sexual health advice
  • Support with budgeting and managing benefits
  • Opportunity to develop life skills
  • Workshops for creative thinking and wellbeing
  • Housing and move-on advice

We also run in-house workshops and training sessions and connect with other local services to provide holistic support.

How to access the service 

The majority of applications come via the local councils, the Youth Enquiry service, or referring professionals.

Exeter Foyer is also open to self-referrals from young people who fit our current criteria.

Please contact the Foyer on 01392 499222 to find out more and express interest.

Swindon Foyer, Swindon

Our accommodation

Swindon Foyer provides safe accommodation for homeless young people aged 16-25.

There are 57 beds. All rooms are en-suite, and residents have access to communal kitchens, a garden and an enrichment room where activities are held (e.g. tranquillity sessions and music club).

Residents have access to one-to-one support from coaches, who can help them achieve their aspirations, develop life skills and access education, training and employment opportunities.

We have a space next door to the Foyer called ‘The Annexe’, where we hold regular events. Each Wednesday, this space is used as a warm hub where customers across all our projects, along with all members of the community, can join our coaches for food and drink.

We provide information on how to heat our homes and everyone can take home a blanket or hot water bottle to help during the cold spells.

How to access the service

Referrals must be made by Social Services or via the Housing Options team at Swindon Borough Council. You can call the Foyer on 01793 612622 for more information.

If you are at risk of being homeless, please contact the council on 01793 445503 or the out of hours homelessness support on 01793 466451.

Alternatively, speak with your social worker or other agency support worker who may be working with you.

Wiltshire House, Swindon

Our accommodation

Wiltshire House is a six-bedroom home for young homeless females aged 16-25 in need of support.

All rooms include a single bed, fridge freezer, chest of drawers and a wardrobe. Additional facilities include communal bathrooms, kitchens, and a lounge/diner.

Residents have weekly meetings with coaches who can help them achieve their aspirations, as well as access to the facilities at Swindon Foyer including workshops on healthy relationships, substance abuse, life skills, offending, education to employment, and mental health.


How to access the service

Referrals must be made by the Housing Options team at Swindon Borough Council.

If you are at risk of being homeless, please contact the council on 01793 445503 or the out of hours homelessness support on 01793 466451.

Alternatively, speak with your social worker or other agency support worker who may be working with you.

Radnor House Lodge, Swindon

Our accommodation

Radnor Lodge is based in Swindon, close to the town centre. The service provides accommodation and support for males only aged between 16-25 years old.

There are eight bedrooms (two of which are emergency rooms). All rooms include a single bed, fridge freezer and chest of drawers. Additional facilities include communal bathrooms, toilets, a modern kitchen, and lounge area which includes a Playstation and other entertainment facilities.

Residents have weekly meetings with coaches who can help them achieve their aspirations, as well as access to the facilities at Swindon Foyer and The Annexe next door.

How to access the service

Referrals must be by the Housing Options team at Swindon Borough Council.

If you are at risk of being homeless, please contact the council on 01793 445503 or the out of hours homelessness support on 01793 466451.

Alternatively, speak with your social worker or other agency support worker who may be working with you.

Milton Road and Ellis House, Swindon

Milton Road

This service is based in the town centre of Swindon. The service comprises of a town house with three two-bedroom flats to support six young people. It includes a shared kitchen, lounge, and bathroom as well as a communal lounge for all residents.

An Intensive Housing Management Co-ordinator is available to support residents to move on to greater independence.

Ellis House

This service is located in Albion Street, Swindon - a five-minute walk from the town centre. The accommodation supports eight young people aged 18-25, in three two-bedroom flats and two one-bedroom flats. Residents share a bathroom, lounge and kitchen.

Residents have access to coaches who can help them achieve their aspirations, as well as access to the facilities at Swindon Foyer and The Annexe. An Intensive Housing Management Co-ordinator is also available to support residents to move on to greater independence.

How to access these services

Applications for these services can be made for anyone between the ages of 18-25. This can be done via Swindon Borough Council’s Homeless department.

However, both services do provide application forms and can be contacted on 01793 430967.

Dorchester Young People's Service, Dorchester

Our accommodation

Dorchester Young People’s Service opened its doors in August 2017. Based in Fordington, Dorchester, the service provides accommodation, person-centred support and access to training and employment opportunities for young people aged 16-21 years old.

The project is funded through licence fees, housing benefit, local government contracts and grants applied for directly by Dorchester Young People’s Service.

The service provides nine furnished rooms complete with en-suite bathrooms. There is also a large, shared kitchen and lounge area as well as a laundry room and gym. There is a conservatory in the courtyard area that is used as a chill out zone.

On arrival, residents complete a personal action plan which helps them plan their future. Part of the action plan includes an agreement to meet regularly with an allocated coach who will help with personal support and access to training and employment opportunities. An Intensive Housing Management Co-ordinator is also available to support residents to move on to greater independence.

How to access the service

Referrals must be made by Social Services or via Dorset Council’s Housing department.

Quay Foyer, Poole

Our accommodation

Quay Foyer is based in Poole, Dorset. It provides accommodation, personal support and access to training and employment opportunities for young people aged 16-30. We also provide emergency accommodation for young families referred by the Borough of Poole.

Quay Foyer provides furnished, self-contained rooms, some with a shared kitchen and bathroom. Customers have access to a communal lounge, games consoles, and vending machines. There is also laundry room on site which can be used on a rota/booking basis.

On arrival, residents complete a personal action plan which helps them plan their future. Part of the action plan includes an agreement to meet regularly with an allocated coach who will help with personal support and access to training and employment opportunities.

How to access the service

Referrals for people aged 16-30 can be made via Poole Borough Council's Housing Advisors, or by contacting the Quay Foyer directly on 01202 463 603 or quay.foyer@stonewater.org

For referrals to the Young Families service, please contact via Poole Borough Council's Housing Advisors first.