Read the commitments
We always aim to deliver a quality experience for our
customers and are committed to our values in the
delivery of our services.
We’ve worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most.
Performance against the customer commitments
We report on our performance against these standards through quarterly reports and quarterly blogs on the Customer hubb.
- Q1 2023-24 Download137.70 KB
- Q4 2022-23 Download144.84 KB
- Q3 2022-23 Download144.85 KB
- Q2 2022-23 Download143.62 KB
- Q1 2022-23 Download146.54 KB
- Q4 2021-22 Download157.57 KB
- Q3 2021-22 Download118.96 KB
- Q2 2021-22 Download131.64 KB
- Q1 2021-22 Download131.89 KB
- Q4 2020-21 Download133.23 KB
- Q3 2020-21 Download116.63 KB
- Q2 2020-21 Download128.52 KB
- Q1 2020-21 Download129.13 KB
More information
Learn more about our performance in our investor hub. Here you'll find our Annual Report & Accounts.
See more