The census is your opportunity to make sure we have all the up-to-date information about you and your household.
Got questions about the census? You’ll find the answer here.
FAQs
Is this email legitimate?
The census is being delivered by our trusted partners at TLF Research, an independent research company, please be assured that it is legitimate, and they will follow strict security protocol when processing your information.
We have passed a limited amount of information to TLF Research to allow them to complete the census project.
Is it safe to fill out the census?
Yes. We’ve partnered with TLF Research to collect this data in the most secure way. We always store your data safely and we have very strict measures in place to ensure its security. Under data protection and equality legislation, we have a legitimate legal interest to pass on details for this purpose, and we have done so in line with our privacy policy and our data processing agreement with TLF Research.
TLF Research adhere to the requirements of the General Data Protection Regulation (GDPR) and the Data Protection Act, and all information provided to them will be handled confidentially and never passed onto any other organisation. All data will be secured throughout the process, and identifiable personal data will be destroyed by TLF Research by no later than September 2025.
Why do you collect this information?
Knowing our customers well is so important, as it helps us to deliver the best services we can. And we know when you’ve been a customer for a while, things change, and it could be anything from your phone number to the makeup of your household.
We do the census every few years to make sure every customer has a really easy way to update their information all at once.
What will you use the information for?
Having this information helps us improve. It tells us where to direct our resources and shows us if certain types of people are making the most of our services. We can’t improve services for you without your help and without knowing a bit about who you are.
This type of information will help us get our services right and reduce duplication. We will also be able to ensure that we always consider those who have different needs and who may be vulnerable.
How does this benefit me?
We’re collecting information so that we can understand the needs of everyone who lives in your home. Some of the information might feel a little personal but is crucial in helping us to adjust our services to you. For instance, you might need to communicate with us slightly differently due to a health condition or disability.
Having this information helps us improve. It tells us where to direct our resources and shows us if certain types of people are making the most of our services. We can’t improve services for you without your help and without knowing a bit about who you are.
This type of information will help us get our services right and reduce duplication. We will also be able to ensure that we always consider those who have different needs and who may be vulnerable.
Will anyone else have access to my information?
The census won’t change who we share your information with.
The only people who will have access to your information are Stonewater colleagues and contracting partners who deliver services to you. We won’t give your data to anyone else.
Do I have to fill out the census?
No, it is not compulsory, and you have the right not to participate. However, if you don’t take part, we won’t have the information to make sure that we are providing you with the best service.
You do not have to answer all the questions, and you have the right to opt out of any question that you don’t feel comfortable answering.
Customers who fill in the census will be included in a prize draw (administered by TLF Research) to win £100 in Amazon vouchers. We will be holding 3 prize draws.
Got another question?
If you’ve still got questions about the census, you can contact us on census@stonewater.org
Customers completing the Census will be entered into our prize draw. All prizes will be announced by April 2025.
TLF will delete your data no later than November 2025.
For more information about how we treat your information please read our Privacy Policy.