Getting in touch this weekend (25 January)

Due to Storm Eowyn, we're expecting our phone lines to be busier than usual this weekend. 

The quickest way to manage your account and report repairs is through MyHome.

For emergency repairs that pose a risk to you and your home, you can call us on 01202 319119.

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Get support

We’re on hand to support you. Find information on health and safety, domestic abuse, making a complaint and more.

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    Anti-social behaviour

    Anti-social behaviour (ASB) can be a major cause of stress and anxiety. See how to report it to us.

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    Domestic abuse

    We offer refuges and Safe Spaces for survivors of domestic abuse. Our Resolutions team can also provide confidential support.

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    Health and safety at home

    Find out how you can stay safe at home and what Stonewater's responsibilities are to you as a customer.

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    Money matters

    If you’re worried about money, talk to us. Find out how we can support you with your finances.

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    Making a complaint

    Find out how to make a complaint to us, and how we will work with you to resolve it.

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    Staying safe from scams

    Don't get caught out by tricksters. Learn how to spot the signs of a scam and keep your home and personal details safe.

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    Reasonable adjustments

    If you or someone in your household has a disability or long-term illness, you are entitled to reasonable adjustments under the Equality Act 2010.

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Manage your home with MyHome

Report repairs, pay your rent, and much more with MyHome on the web or via the app. Available 24 hours a day, seven days a week.

Go to MyHome