Skip to content

A service charge is the amount you pay (if applicable) for the delivery of services in communal areas.

This may include things like cleaning, lighting, secure door entry, grounds maintenance, and the cost of managing these.  For some customers, it might also include things like heating the inside of your home if you do not have an individual supply.

The amount charged depends on the services provided to your home and wider scheme.

Watch our video below which explains how service charges work. 

Check out our guide to rent and service charges to see how we calculate these charges, how you can get help if you need it, and to read FAQs.

 

Service charges explained

Consent required

We've embedded a YouTube video here. To watch it, please click the green cookies icon at the bottom of the page and make sure 'functional cookies' are enabled.

Paper copy of leaseholder service charge document

Guide to service charges for leaseholders

If you are a leaseholder, this information will give you a general idea of service charges for your home.

Download583.51 KB
Paper copy of tenant service charge document

Guide to service charges for tenants

If you rent your home, this information will give you a general idea of service charges for your home.

Download595.38 KB
A picture showing what the guide looks like

Guide to estate charges for freeholders

If you are a freeholder, this information will give you a general idea of estate charges.

Download577.43 KB

Other pages you might be interested in

    Young woman sat on sofa near window in high-rise apartment looking at tablet device

    Money matters

    If you're struggling with debt, benefits, or other money matters, we're standing by to help.

    Learn more
    Close up of green lawnmower cutting grass

    Estate services

    See information on our estate services, including grounds maintenance and cleaning of communal areas, and how to report any issues.

    Learn more