MyRewards gives customers on MyHome access to a huge range of discounts.
Feedback from our customers told us that real, tangible benefits to help with everyday living costs is what would help them most. This is what MyRewards is all about.
MyRewards gives you access to benefits and discounts from nearly 500 online and in-person stores.
Find out more in our FAQs below.
MyRewards FAQs
How does MyRewards work?
MyRewards gives you discount codes that you can use when shopping online or in-person. Simply enter your discount code at the online checkout, or print it/show it on your phone ready to at the till in-store.
How can I access MyRewards?
You can access MyRewards through MyHome.
You will need a MyHome log in and a device connected to the internet to access the system.
If you need any help registering for MyHome or getting online please let us know by emailing myhome@stonewater.org. We'll be happy to help.
Currently the scheme is only online – however through our partnership with We Are Group, we’re able to help customers who don’t have access to the internet, get online. Please contact us if you’d like to be referred.
How can I sign up for MyRewards?
Customers including leaseholders and shared owners are eligible for MyRewards.
To log into MyRewards, simply log into MyHome and then click on the MyRewards link.
If you’ve only recently registered for MyHome, please allow a few days for your MyRewards link to be activated.
If you’ve previously visited and registered on MyRewards, you should be able to log straight in from MyHome without re-entering your username and password.
If it’s your first time visiting MyRewards, you’ll be asked to enter your address, date of birth and to accept the Terms & Conditions and choose a username and password, too.
We may use your date of birth to confirm your identity if you need to talk to us about your account or reset your password.
Can I access MyRewards if I’m not registered on MyHome?
No, MyRewards can only be accessed through MyHome.
I’ve forgotten my password for MyRewards?
You won’t need your password to log into MyRewards – simply click on the MyRewards link once you’re logged into your MyHome account and you should be logged straight in.
If this isn’t working for you, please use Live Chat (available via the icon at the top of the screen) or email myrewards@rewardsteam.co.uk using the messages icon.
I’ve been asked to set up 2-set authentication (2SA). What is this?
2SA is optional additional security for MyRewards. If you enable this, you will need to download a free Authenticator app and use this to verify your identity each time you wish to access MyRewards. You can enable or disable 2SA in your profile on MyRewards.
MyHome is a safe and secure site for customers and MyRewards is accessed via MyHome.
Why do you need my mobile number to register MyRewards?
We may use your mobile number to confirm your identify when placing reward orders on the MyRewards website.
It’s important that your mobile number is kept up to date which can be managed through the My Profile section of MyRewards.
I have a username and password for MyRewards but I’m not sure where to log in.
You should be able to log in to MyRewards via the link you see once you’re logged into your MyHome account, unless you have 2SA enabled.
If you have any problems, please use Live Chat (available via the icon at the top of the screen) or email myrewards@rewardsteam.co.uk using the messages icon.
Does Stonewater get any incentives for directing customers to online retailers?
No – all the benefits go directly to our customers.
Can I have cash instead?
No, there is no cash alternative.
I have a problem with MyRewards and need help
If you are struggling with your MyRewards account, you can contact customer services within MyRewards. Please use Live Chat (available via the icon at the top of the screen) or email myrewards@rewardsteam.co.uk using the messages icon.
Stonewater’s Customer Service Centre will not be able to assist you with these queries.