Skip to content
Home
Home

Customers

Everything you need to know - from paying your rent, to booking repairs, to sharing feedback.

Whether you rent or own your Stonewater home, find out how to report repairs and maintenance, pay your rent, understand service charges and more.

If you need some support - from managing your money to reporting anti-social behaviour - we’re on hand.

There are also lots of ways get involved with our work and shape our services. From surveys to our Scrutiny Panel, there are opportunities for everyone.

Our customer commitments

Our customer commitments set out the service you can expect from us, helping to make sure that every interaction with us is a positive one.

Learn more
Lady holding green watering can, smiling as she waters a hanging basket

Your e-newsletter

Here to Help is your quarterly customer newsletter, packed full of useful stories and info about your home and your community.

Read now

Investing in our homes, communities and customers

As one of the UK's leading social housing providers, we're continuously reinvesting in our properties, communities, and services. Learn more about the difference we make.

Learn more
Stonewater colleague smiling with customer
SHIFT Gold 2025 badge
Leading Light 2025 badge
ROSPA 2025 silver award badge
Cyber Essentials and Cyber Essentials Plus double badge
DAHA Bronze Award badge

Search Stonewater

Popular searches

Understanding your rent

Learn more about our rent review and where to go if you need support.

Protecting your home

Learn how to protect your home with tips on frost damage prevention, burst pipes, pests, and more.

Find a home to rent

There are several different ways to find and apply for a home to rent.