Read the commitments
We always aim to deliver a quality experience for our
customers and are committed to our values in the
delivery of our services.
We’ve worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most.
Performance against the customer commitments
We report on our performance against these standards through quarterly reports.
- Q2 2024-25 Download366.49 KB
- Q1 2024-25 Download366.84 KB
- Q4 2023-24 Download366.89 KB
- Q3 2023-24 Download366.70 KB
- Q2 2023-24 Download308.29 KB
- Q1 2023-24 Download137.70 KB
- Q4 2022-23 Download144.84 KB
- Q3 2022-23 Download144.85 KB
- Q2 2022-23 Download143.62 KB
- Q1 2022-23 Download146.54 KB
- Q4 2021-22 Download157.57 KB
- Q3 2021-22 Download118.96 KB
- Q2 2021-22 Download131.64 KB
- Q1 2021-22 Download131.89 KB
- Q4 2020-21 Download133.23 KB
- Q3 2020-21 Download116.63 KB
- Q2 2020-21 Download128.52 KB
- Q1 2020-21 Download129.13 KB
The consumer standards
You may have heard that the Regulator of Social Housing has implemented new consumer standards. Learn what this means for you.
Download642.70 KBMore information
Learn more about our performance in our investor hub. Here you'll find our Annual Report & Accounts.
See more