MyHome is our safe and secure service that lets you manage your home 24 hours a day, 7 days a week.
You can use MyHome on your computer or download the app – just search for “Stonewater MyHome”.
Report repairs, pay your rent, and more. New services are added regularly, bringing you the tools you need to manage your home at the touch of a button.
Signing up for MyHome also gives you access to MyRewards, where you can access a huge range of online and in person discounts.
MyHome FAQs
What is MyHome and what does it do?
MyHome is Stonewater’s place to manage your home, whenever and wherever is most convenient for you. With MyHome, you can quickly and easily:
- Report repairs
- Make a payment or set up a direct debit
- Check your account statement
- View your service charges, if applicable
- Update your details
- Contact us
This safe and secure online service lets you manage your home in your own time, 24 hours a day, seven days a week.
New services will be added to MyHome in the future, bringing you the services and people you need, just one click away.
What services can I access through MyHome?
Currently in MyHome, you can quickly and securely:
- Report a new repair for your home or a communal area and see your repairs history
- Make a payment or set up a direct debit
- Check your account statement or print it out yourself
- Update your personal information and details of members of your household, which helps us keep in contact with you
- View your service charges, if applicable
- Check your gas servicing information
- Report issues with your Estate Services
- Send enquires to Stonewater in partnership with LGAH
- Let us know if you have a complaint or want to compliment us on the service you’ve received.
How do I register for MyHome?
Registering for MyHome only takes a minute. All you need is your account reference number, name and date of birth.
Visit MyHome and click the 'Create an account' button to get started.
I don’t know my account reference number. Where can I find it?
If you don’t know your account reference number, you can find it on your annual rent or service charge statement.
Or you can ask a member of the team using Live Chat on the MyHome login page.
Can I access MyHome on my mobile phone?
Yes, MyHome has been designed to be mobile friendly. This means you can use MyHome anywhere, anytime with your hand-held mobile devices such as smartphones or tablets, as well as with computers and laptops.
Simply visit MyHome on your mobile device to access all our MyHome services.
You can also download the MyHome app - find out more.
What can I do if I’m having trouble registering for MyHome?
If you are having difficulty registering, please email the MyHome team at myhome@stonewater.org. A member of the team will get in touch as soon as possible.
Can joint tenants have an account each, or is it one account per tenancy?
If you have a joint tenancy, each person on the tenancy can have their own MyHome account. You will be able to see each other’s details but will not be able to amend them.
Both of you will have full access to the financial breakdowns of the account.
Can I report an emergency repair on MyHome?
On the ‘My repairs’ page of MyHome you will find the telephone number to call for emergency repairs. You should not report these repairs through MyHome.
Is is safe to share my personal details through MyHome?
MyHome is built with your safety and security at its core, using specialist software that protects your data and manages your information safely. We are committed to ensuring that your information is protected.
App now available
You can now download the MyHome app on Google Play and App Store. Manage your home from the palm of your hand.
Find out more