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We believe the best way for us to improve our services is to work together with you.

We value what you have to say about us and we welcome your ideas on how we can improve.

By getting involved and giving some of your time, no matter how little, you can make a real difference. You don’t need any special skills or qualifications and however you choose to get involved, you will be warmly welcomed.

It doesn't have to be time consuming or complicated to make a difference. Whether you just have a few minutes to complete a survey, or you want to give more time and learn some skills along the way, we have a range of options to suit you.

Your voice matters

Check out our guide to customer engagement, and get in touch if you'd like to get involved in shaping our services. You can find the guide in other languages at the bottom of this page.

Download11.03 MB


Ways to get involved

Take a look at the different ways you can get involved below. For regular updates on engagement opportunities visit the customer hubb.

Fill out the form at the bottom of this page to let us know what you’re interested in, and we’ll be in touch with more information.

    Lady slouched on sofa with legs up, smiling at the phone in her hand

    Customer hubb

    The hubb is your community. Find out what’s happening in your area, give feedback about our services, and chat to other customers.

    Visit the hubb

    Customer Scrutiny Panel

    Would you like to get involved and influence our services? Read more about how our Scrutiny Panel helps us improve.

    Learn more
    Group shot of community champions stood up holding gardening equipment

    Community Champions

    Community Champions are the eyes and ears of the community, helping us to improve local services. Find out how you can become a Community Champion.

    Learn more
    Close-up of mug of tea next to laptop screen showing 12 people on a video call

    Influence groups

    Want to collaborate with other customers and give feedback online on our policies, communications and services? Our influence groups might be for you.

    Join a group

    Feedback surveys

    We work with a company called Rant & Rave to find out how we’re doing through regular SMS, email and telephone surveys. Learn more about these surveys.

    Take part

    Feedback form

    Fill out our short feedback form to tell us your views and help shape our services. We love positive feedback too.

    Tell us your views

    Petitions

    Learn how to submit a petition to us to influence change in your local area.

    Submit a petition

    Tenant satisfaction measures

    The Regulator of Social Housing has created a new way to assess how well social housing landlords, like us, are doing.

    See the latest results

    Reasonable adjustments

    If you or someone in your household has a disability or long-term illness, you are entitled to reasonable adjustments under the Equality Act 2010.

    Read more

How would you like to get involved?

Please select all that apply.

Guide to customer engagement

Read our guide to customer engagement in your language.

  • Arabic - دليلك لمشاركة العملاء Download16.77 MB
  • Bengali - গ্রাাহক সংংশ্লি�ষ্টতাার প্রতি আপনাার নির্দে� েশি�কাা Download16.72 MB
  • Gujurati - તમાારાા માાટેે ગ્રાાહક જોોડાાણ માાટેે માાર્ગગદર્શિ�કાા Download16.75 MB
  • Italian - La tua guida al coinvolgimento dei client Download16.56 MB
  • Polish - Zaangażowanie klientów – przewodnik Download16.61 MB
  • Portugese - O seu guia para o envolvimento do cliente Download16.55 MB
  • Punjabi - ਗਾਾਹਕ ਦੀੀ ਸ਼ਮੂੂਲੀੀਅਤ ਲਈ ਤੁੁਹਾਾਡੀੀ ਗਾਾਈਡ Download16.72 MB
  • Romanian - Ghidul dvs. pentru implicarea clienților Download16.58 MB
  • Spanish - Guía para la participación de los clientes Download16.59 MB
  • Urdu - گاہک کی مشغولیت کے لیے آپ کا رہنما Download16.76 MB