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If we are not able to provide you with an answer to your enquiry within this time, we will be in touch to let you know why and to give you an estimate of how long it will take.
In the meantime, you might find the answer in one of our handy guides:
- Help with money guide - access support including grants, training and discounts
- Rent and services charges - understand our rent review and see FAQs
If you'd like to speak to us about a non-finance related matter, please visit our customer enquiries page to get in touch.